for orders over €50 (via AnPost).
Orders shipped within 24h.
Orders placed before 2pm will normally be dispatched the next morning.
Two shipping methods: AnPost or DPD.
You can pay online and collect from our Cork store. Our operating hours are: Monday to Friday 10am - 4pm.
Sunday / Bank Holiday - please email us at firstname.lastname@example.org to check if collection is possible.
→ Shipping fee €4.95 or FREE for orders over €50.
→ Orders dispatched to hub at 10am Monday to Friday, so please allow 2-3 days for delivery
→ If Next Day Delivery is required, an order can be dispatched on the same day, provided it is placed before 3pm and that it is indicated in the comment box
→ AnPost delivers parcels Monday to Friday and on Saturdays in urban areas
→ Delays are possible during busy periods such as Bank Holidays or Christmas
→ Shipping fee €6.95.
→ Orders dispatched to hub at 10am Monday to Friday.
→ Delivery on 2nd working day
→ DPD delivers Monday to Friday (some orders are delivered on Saturdays, depending on area).
→ More reliable for 2nd day delivery than AnPost in the busy periods
Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, Covid-19 restrictions, etc.) may delay the arrival of your order.
FREQUENTLY ASKED QUESTIONS:
1) When can I expect my parcel to arrive?
We are trying to be as quick as possible and as a valued customer, we aim to ship your parcel on the same / next day.
2) I am checking my tracking number, but the message I'm getting is "No delivery record(s) found"
Please hold off until after 7pm to check your tracking number again. If you placed your order on Friday afternoon, Saturday or Sunday, please hold off with checking your tracking number until Monday after 7pm.
3) I ordered from Cork - why is my tracking status showing that my parcel is currently in Portlaoise?
Please don't be concerned, as all AnPost orders are sorted at the Portlaoise hub.
We are currently UNABLE to deliver parcels to the UK (mainland) due to Brexit and lack of clear rules and systems in place to enure compliance with law on both sides. AnPost is currently working on creating a software specifically for Customs, so hopefully we can start shipping to the UK back again sometime in 2021.
For NORTHERN IRELAND are offering FREE delivery on orders over £50.
Delivery of items to the NI will take 2-3 working days. Working days are Monday to Friday excluding public holidays.
There is a choice of two shipping methods: AnPost (£6.26) or DPD courier (£14.40), to be selected at the checkout.
To ensure swift delivery please ensure someone is available to receive your parcel at the delivery address you specify. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order.
We deliver to the following counties in Northern Ireland: Londonderry, Tyrone, Fermanagh, Armagh, Antrim and Down.
At Candlemania we are committed to selling high-quality products, but we also understand that there may be times when you need to exchange or return something you’ve bought.
If you wish to return an unwanted item, you may do so once you notify us within 14 days of receipt of the order. The item must be in its original condition, with the packaging intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Refunds will be applied to the original method of payment that was used to purchase the item. Please allow 3-4 days for accounts to process a refund.
Please note that personalised (customised) items cannot be returned. This does not affect your statutory rights. Please email email@example.com if you wish to return an item.
Spend min. €20 (excl. shipping) and we will send you a FREE Box of Extra Long Matches